Updated April 2009

eChat of Soul Searching Solutions (ABN 86768482981) is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Soul Searching Solutions is bound by the Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

Set out below is information that Soul Searching Solutions is required to communicate to their clients.

Your personal information
Personal information held by Soul Searching Solutions may include your name, date of birth, e-mail address, names of family and friends, workplace information and other life situation information such as personal choices and interests which you have chosen to share.

If you choose not to provide us with certain information, we may not be able to provide you with the effective counselling service you wish for.

How we collect personal information
Soul Searching Solutions collects personal information usually from client email contacts, but sometimes via client phone contact or face to face consultations where consultancy forms are required to be completed.

How we use your personal information

Your personal information may be used in order to:

1. •verify your identity;
   

2. •assist you via our counselling services;
   

3. •make changes to your personal profile;
   

4. •inform you of related personal development workshops or events;
   

5. •respond to any queries or feedback you may have.
   

When would we disclose your personal information?

Soul Searching Solutions will never disclose your personal information unless, due to child protection, other adult protection or self protection, they are required by law to report.

Third party sites
Soul Searching Solutions websites assumes no responsibility for information and content of third party sites.

How to contact us
If you have any questions in relation to your privacy with Soul Searching Solutions, please contact us at enquiry@echat.net.au